(Newsmax) After announcing millions of people were impacted by an unprecedented hack on its systems, Equifax Inc. faced a customer service nightmare as panicked masses turned to a website and customer service line set up to answer whether their most sensitive information had leaked.
Equifax first learned of the breach in late July, but announced the issue affecting as many as 143 million people on Thursday evening. Some of the main ingredients for identity theft—including Social Security numbers, addresses, birth dates, and driver’s license data—were compromised in the hack. Some credit card information was also put at risk.
In revealing this 21st century catastrophe, the credit reporting service set up a website so users could quickly assess if their information had been made vulnerable. Users, however, were asked to enter the kind of information they’re often warned not to reveal online, in this case a combination of their last name and the last six digits of their Social Security number. The request was met with skepticism, as many already shaken consumers felt unsafe giving up crucial identity data to a company that just admitted being penetrated. A malfunctioning “captcha,” a program used to distinguish humans from bots, added irony to insult.
Read the full story here: Consumers Struggle to Get Answers From Equifax After Massive Hack – Newsmax